Shipping Information

Shipping Information

VAPE MAIL SHIPPING RATE INCREASE

Effective 3/27/2021: All packages will be Adult Signature Required parcels (21+) and MUST be signed for. Drop-off not available!

PACT ACT Vape Mail Announcement

USPS, FedEx, and UPS no longer accepts the shipment of electric cigarettes and vape-related products. Moving forward, all orders will be shipped out with Local Regionals Carriers and X Delivery.

If you are located in the Western half of the continental U.S., estimated shipping time frame is 1 to 3 business days.

For the rest of the country, it can take up to 5 business days longer than the usual delivery times. When it is shipped by local carriers, the delivery is a 2-Step Shipping process. First, it goes on commercial LTL Truck across the country to a regional carrier near you. Then, the regional carrier will make final deliveries. In some cases, tracking will be available only after your package is scanned at the carrier's destination hub so we appreciate your patience.

Coverage will be limited in the initial rollout and we may not be able to serve our entire customer base due to logistical constraint or lack of regional carrier service. However, as the carriers' coverage expands, we will make sure shipping services are made available as soon as possible. Shipping options, costs, and coverage area will be made available during the checkout process.


We’re planning to expand carrier selection in the future so customers have more shipping options to choose from. All packages will be Adult Signature Required parcels (21+) and MUST be signed for. Drop-off not available.


Because of this, we’re urging you to send vape mail to your places of work, so it’s easier to receive a package during the day. Or if someone is at home during the day, they can sign for the package. The signee does not have to be the recipient of the package, but only an adult who lives or works at the shipping address.

We’ll continue to provide tracking for your packages so you know when to expect your mail.

 

SHIPPING AND HANDLING TIMELINES

We will ship orders the same day it is ordered, as long as it is placed Monday-Friday before NOON p.m. EST. This shipping time does not include holidays and weekends. Please allow 24 hours for tracking information to be updated from the courier. Please allow 5 to 7 business days for your order to arrive.

Estimated Transit Times

  • USPS Priority Mail - 2-5 business days* in transit (3-6 business days during COVID-19)
  • X Delivery Standard Mail - 2-15 business days* in transit 
  • Local Regional Carriers - 2-12 business days* in transit
  • West Coast Carrier (if you are located in the Western hemisphere of U.S.) - 1-3 business days* in transit
  • International Packages -  No estimate available, tracking will show movement from our facility to the US international Sort Facility and then once it arrives in your country (If you have not received any updates, please contact your local customs agency).

*All shipping transit times are estimated delivery time.

Note: During the busy holiday season or surge of sales, processing can take up to 5 business days (usually 72 business hours). Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

Missing an Item?

If you are missing an item from your order, please contact us at support@vapecentralgroup.com within five business days to inform of the missing item. We will make sure to send you the correct item once we are notified of the mistake and have reviewed the shipment.

Received the incorrect item/order?

If you received an incorrect item in your order, please contact us to our customer service support@vapecentralgroup.com. Please provide a photo of the incorrect item you received. Once we review the proof, we will contact you and send you the correct item. If necessary, we will provide a return label with the new package or we will e-mail you a return label.

If you received another customer's order by mistake, please contact us at support@vapecentralgroup.com. We will contact the customer and provide a return label so we can send the order to the correct customer.

International Orders

We do offer the option for international shipping to some selected countries. If you would like to make an international order, please contact us so we can set up an alternative method of payment as we cannot accept credit card to some countries. There are also restrictions on what products we may be able to send to certain countries. Please contact us at support@vapecentralgroup.com prior to making your international order - any orders made with restricted items and/or paid with credit card will be automatically voided/canceled.

We also do advise that international customers need to be aware of their country's restrictions and regulations regarding vapor and nicotine products as we do not take responsibility for items seized or confiscated by international customs agencies.

Backordered Item

If an item that you selected is backordered in our warehouse, we will ship the rest of your order then follow up with you the next day to inform you of the partial shipment. You will always have the option of a store credit or refund for the backordered item. You may also choose to be informed when the item comes back in stock. If we are not able to reach you on the phone number you provided then a store credit will automatically be issued to you.

Delayed Order

We send all orders the same day it is placed, before NOON p.m. EST, excluding weekends and holidays. If your order has not been received within 7 business days, please contact the shipping courier and open a case or ticket. If the shipping courier has informed you they have lost your package, please contact us at support@vapecentralgroup.com.

Damaged Upon Arrival

If you receive an item that has been damaged upon arrival (ex: broken bottle), please send a photo to support@vapecentralgroup.com so a Customer Service Representative may review the case and contact you with a resolution. We must have visual proof of the damage before we can offer a resolution.

Canceling/Changing Orders

We are unable to cancel or make changes to any orders once it is placed by our customers. If you would like to make a change to an order you have placed please contact us at support@vapecentralgroup.com for assistance.

Wholesale Inquiries

We provide wholesale solutions to vape shops around the U.S. with our wholesale program. Any inquiries must be sent via our Wholesale Service System, or you can contact us at support@vapecentralgroup.com. We have a dedicated team of Vape Central Group Consultants that are here to provide you with the best vaping supplies and to offer you the best insight and product knowledge out there!

Product Reviews

Any inquires about product reviews must be e-mailed to support@vapecentralgroup.com or fill a Customer Service form, and our Marketing Coordinator will contact you. Please provide you name and phone number, along with your established website, social media application and/or YouTube channel.

Vape Central Group provides same day shipping available for ALL orders completed before 3:00PM EST. All items are packaged and shipped within 24 hours of purchase excluding Saturdays, Sundays and holidays.

Vape Central Group provides Fast Shipping via USPS Priority Mail (2-3 business day delivery). Please remember that USPS tracking takes 24 hours to update; you will receive email tracking info after your purchase.

Orders placed after 3pm EST from Friday through Sunday will not be picked up by USPS until Monday. Shipping confirmations received within that time of period could mean that your package has been packed but may not have left our warehouse. Thank you for your understanding.

 

Shipping Method Delivery Time
Free Shipping 5-7 Business Days
USPS First Class 1-5 Business Days
USPS Priority Mail 2-3 Business Days
USPS Priority Mail Express 1-2 Business Days

 

The U.S. Postal Service delivers packages Monday-Saturday. This should be taken into consideration when estimating delivery dates. Tracking will be available through the USPS website.

You will be assign a tracking number with which you can track your package on https://www.usps.com/nationalpremieraccounts/trackmailing.htm. Remember that weather conditions can result in shipping delays. Most of the answers to questions that you may have about shipping can be found as soon as you plug in the tracking number into the USPS website, they will have information ready for you like When it was picked up, Transit Information, When the package goes thru sorting facilities and if it was an attempt delivery.

If by any reason you haven't received your package within 7-14 business days (Depending on your Shipping Method estimated time) please contact our Customer Service email support@vapecentralgroup.com with Name, tracking number, item name and contact information, we are here to help you and our main goal is to deliver to you the best service.

 

State Regulations

Orders with prohibited items will be removed and cancelled from the order, subject to the entire order being cancelled and refunded while the rest of the package will be processed normally.

All Vape sales have been banned to the following locations:

  • States - Arkansas, Maine, South Dakota, Utah, and Vermont 
  • Cities - San Francisco, Anchorage

Flavored E-Liquid sales are banned to the following locations:

  • States - New York, New Jersey, Massachusetts, Rhode island
  • Cities - Chicago, Washington D.C.

Note: For the State of Maryland, we are unable to ship any Disposable Vapes to customers located within the state due to local regulation that was put in place. For the State of New York, New Jersey, and Massachusetts, the use of coupons will not apply due to State restrictions.

If we are unable to ship to your State or local region that is not listed here, a notification will be indicated at checkout as it is a temporary pause. We are working closely with State administrators to resume sales as soon as possible.